Refund Policy – NEXORA

At NEXORA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging with all included accessories.

• Not be damaged due to misuse, negligence, or improper handling.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Personal care and beauty products

• Pet consumable products

• Gift cards

• Clearance or final sale items

• Customized or personalized products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

• Your order number

• Clear photos or videos of the product

• Photos of the packaging (if applicable)

We will review your request and provide a suitable solution, which may include a replacement or a refund.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return after receiving the order, subject to this Refund Policy.

Shipping Costs

Shipping charges are generally non-refundable unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.

Customers are responsible for return shipping costs unless otherwise agreed by NEXORA.

Exchanges

We only replace items if they are defective, damaged, or incorrect upon delivery. Exchange requests are subject to product availability.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with a return or refund request, please contact our customer support team through the contact information available on the NEXORA website.

Thank you for shopping with NEXORA. We appreciate your trust and are committed to providing you with a smooth and reliable shopping experience.